Complaints Policy

At school Time we are aware of a need to constantly improve our customer services. We are grateful for any feedback good or bad that we receive it helps to continue to give you the best possible customer service.

If you have a complaint please be specific, let us know if it was the way in which you were dealt with, the decision reached, the goods supplied, or the information received that you are unhappy about. It would help if you are aware which member of staff served you and the date it occurred on. This information helps us to rectify any customer complaint quickly & efficiently.